(1)This 20-2-1 Warranty modifies only the “WARRANTY” provision of Hilti’s General Terms & Conditions of Sale for Hilti-brand tools, replacing the standard 12-month product warranty. All other Terms and Conditions, including the service warranty, exclusions, disclaimers of implied warranties, and limitations of liability, remain unchanged. This is a professional warranty for tools sold for commercial and professional use and does not create additional consumer rights. Coverage applies only to Hilti-branded tool bodies and excludes batteries, chargers, components, accessories, and consumables. Customers’ statutory warranty rights remain unaffected.
(2) Exclusions apply. Products excluded from the 20-year coverage are covered only under the warranty stated in the General Terms and Conditions of Sale. Excluded products include: [grinders, SD screwdrivers, gas saws, WSR corded tools, UD/UH tools, certain hydraulic and powder actuated components, batteries, and combo kit accessories].
(3) Wear and tear coverage excludes damage due to abuse or use outside the operator’s manual. The following consumable items are excluded and are the customer’s responsibility: pistons, buffers, and spring clips for powder-actuated tools; pull-cord assemblies and filters for gas saws; filters for vacuums; and hydraulic jaws, blades, and dies for hydraulic tools. Fully excluded from wear and tear coverage: grinders, SD 4500, SD 2500, gas saws, WSR corded tools, and UD and UH tools. Covered for one (1) year only: DX 860 and DX 9. Covered for two (2) years or 200 hours of usage, whichever comes first: wall saw head, remote control, E-box, and wire saw power unit and control box.
(4) The one-day repair turnaround begins when the tool is received at a Hilti Tool Service Center (TSC). Eligibility requires pre-approval of the Repair Cost Limit (RCL); repairs authorized below the RCL or requiring a quotation are not eligible. The program is limited to five tools per company per day per TSC and applies only to tools received through Hilti-approved carriers. Delays in payment authorization or force majeure events void the guarantee. Excluded products include total stations, optical devices, detection tools, wall saws, wire saws, and HAT 28. Out-of-warranty tools qualify only with RCL pre-approval. The one-day-or-free program may be discontinued at any time. If Hilti does not meet the turnaround requirement, the customer’s exclusive remedy is a free repair, including parts, labor, and shipping. Hilti is not liable for damages or losses caused by late delivery.