Our faster repair solutions include complimentary, next business day UPS pick-up for tool repair as well as over-the-phone battery and charger warranty exchange.
By submitting your repair through Hilti Online or our mobile app, you can follow the status of your repair through every step in the process.
Our new digital repair tracker provides real-time updates throughout the process of your repair. This increased visibility helps ensure you stay informed about the status and location of your tool(s) from arrival at the Tool Service Center to repair completion.
To ensure maximum accuracy and reliability, we recommend calibrating your measuring tools at least once a year. Our calibration service includes testing and readjusting a wide range of Hilti measuring tools, such as laser meters, rotating lasers, point and line lasers, concrete scanners and total stations.
Each calibration service includes:
Accuracy verification
Tool adjustment
Official calibration certificate
To ensure the best repair experience, please provide as much detail as possible about the issue. For example: “After 20 minutes of use, the tool makes a grinding noise and becomes noticeably hot near the motor housing.”
Before shipping your equipment, please make sure to:
Verify that your shipping address and contact information are correct.
Do not include batteries, chargers, or consumables.
Remove the waste container from vacuums.
Completely empty the fuel tank for gas-powered saws.
Following these steps will help us process your repair quickly and safely.
Requesting a tool repair online is simple, fast, and convenient – allowing you to track the status of your repair along the way.
1. Log in to your Hilti account
2. Click on your name at the top of the browser window
3. Select "Repair tools" under Tool management
4. Check the box(es) to select tool(s) you want and click the 'Repair' button
5. Fill out the request form, delivery options, purchase order number, and click 'Submit Order.' Shipping label(s) will be emailed to you - print, attach to box, and ship
With Tool Fleet Management, you can request a loaner tool during the repair process to help reduce downtime and delay. With loaner tools, you don't need to have back up tools on stock.*
To request a loaner tool for a Fleet tool repair, simply select "Request loaner tool" during Step 1 of the repair process on Hilti Online.
*Some exclusions apply.
To ensure cost predictability, Hilti offers a Repair Cost Limit for all tools. Typically, this limit is set at 33% of the price of a new tool. However, if the calculated Repair Cost Limit is less than $100, the repair cost will be capped at $100.
*as of September 27, 2024
If a repair request is submitted for a tool that is reaching the end of its life or has undergone the maximum number of recommended repairs, our team will offer an immediate trade in. This complementary service enables customers to proactively make informed decisions about whether to repair or replace their tools. All Hilti tools are eligible with no sign up or service agreement.
If your tool meets the minimum requirements, our team will reach out with a trade-in offer after your repair request is submitted.
Hilti tools are all designed to be high precision instruments, but sometimes their accuracy can be affected by harsh conditions. We recommend that you calibrate your measuring instruments regularly, at least once a year.
For more information on our calibration service for measuring tools, visit our Calibration Service page or view our calibration service price list.
Download the ON!Track mobile app to submit a tool repair in just a few clicks – even if you're not an ON!Track customer.
Visit one of our Hilti Store locations to drop a tool off for repair.
Start a Live Chat or send a message to a Customer Service representative.
Discover how to request, track, and manage your tool repairs quickly and efficiently.
