Security
Hilti understands that security is important to you, and we have taken the following precautions:
- Hilti Online employs 128-bit SSL encryption to protect all pages that contain user specific data (like personal information, prices, and orders).
- No Hilti employee can gain access to online passwords, and all Hilti Online passwords are protected by encryption.
- A current password must first be entered in order to change it. This is always important when computers are located in a public or shared spaces.
- All authorized users on each account are visible.
- Regular audits of our business processes and IT infrastructure ensure that we meet or exceed our promised privacy standards.
If you have questions regarding our security features, please contact us online or call us at 1-800-879-8000.
Third Party Providers
We may share your User profile information (i.e., full name, e-mail address, phone number, address) to our trusted Third-Party providers to carry out a set of operations such as conducting advertising and marketing operations, performing analytics and conducting customer research, including general market research or surveying our customers' needs and opinions on specific issues, generating sales and traffic patterns and analyzing advertising effectiveness of advertising and marketing operations. We only provide our trusted Third-Party providers necessary information to perform their services for the determined purposes.
Phishing Notice
Phishing Scams Targeting Construction Professionals
As a committed partner to our customers, your privacy is important to Hilti, and we take steps necessary to preserve it by safeguarding your payment and proprietary details.
Unfortunately, we've recently been made aware of scammers taking advantage of our trusted customer relationships by sending phishing emails requesting sensitive information.
With these types of scamming efforts on the rise, we’d like to share some things to look for and tips to help protect you from falling victim to deceptive tactics. Below are some helpful things to consider when determining if an email is authentic:
- Watch for emails from senders that use misleading, suspicious, or misspelled domain names, e.g. Hilti.net, Hillti, or Hitli
- Spelling, punctuation, and grammatical errors can be indicators that an email is suspicious
- Avoid clicking on, opening, or downloading attachments from unknown senders
- Remain cautious of urgent or consequential language such as your account is at risk if you don’t take certain action
We encourage you to stay vigilant and take necessary precautions when it comes to online security. If you think you have been targeted by a phishing email, we recommend you take the following steps:
1. Contact Hilti immediately at 1-800-950-6196.
2. Contact your local authorities, as they are better positioned to investigate and prosecute the perpetrators.