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What can I do with a problem about X-change module ?

Posted by Mark Pacealmost 7 years ago
What can I do with a problem about X-change module ?

Last February I was trying to buy a DD-B 82/320 pcm (dry) but the local distributor in Malta told me that this model is no longer available and suggest me for the new X-change module. The first one was not cutting (please see video) and the second one cuts very slowly compared to the PCM, in fact I was not happy and gave it back to them. It is October and I am still waiting for a way forward. Can you please help me, I bought a very good product but I am very disappointed with the new replacement of PCM.

concrete,stone masonry,PCM

2 Replies
Posted by PARIS STANTONalmost 7 years ago
Hilti Verified


Hi Mark,

Are you located in Malta? If so, it is best to reach out to your local Hilti representative for further assistance, since I am located in North America.

Regards,
Paris


1 comment on this reply
Posted by Mark Pacealmost 7 years ago
Hi Paris, Malta local distributor is already aware of my situation but we are still awaiting from Hilti and that is why I wrote here to try to solve this problem because I need the core bit to work with. Regards Mark

Posted by PARIS STANTONalmost 7 years ago

Hi Mark,

It seems that Italy is the closest location to Malta. Please contact Italian Customer Service at 800827013. Ask Hilti is typically for technical questions related to anchors or direct fasteners.

Regards,
Paris