RAM Foundation to Hilti Profis Export - Error / Not Logging In - RAM Structural System, export/import

Posted by Adam Dasoqiover 2 years ago

RAM Foundation to Hilti Profis Export - Error / Not Logging In

I am using the RAM Foundation to Hilti Profis export/import feature. I followed all the steps on the Bentley and Hilti step-by-step guide but I am still getting an error (see attached). The error occurs once the export from RAM Foundation begins and does not allow me to login to my Hilti Profis account.

I have contacted Bentley and their response was to reach out to Hilti as this would be on your end.

Has this occurred before? What is the typical solution?

RAM Structural System,export/import

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3 Replies

Posted by Ashley Couronover 2 years ago

Hilti Verified

Hi Adam,

Thank you for reaching out. Our software team is aware of this issue and is currently working to resolve the issue. We apologize for the inconvenience.

Regards,
Ashley

Profis engineering software

1 comment on this reply

Posted by Zachary Fishmanover 2 years ago

Any update on this issue? I am receiving the same error code.

Posted by Ashley Couronover 2 years ago

Hi Zachary,

Our software team is still working on this issue.

Regards,
Ashley

2 comments on this reply

Posted by IT SUPPORTover 2 years ago

Hello - we seem to be having the same issue, are there any updates on this? Thank you

Posted by william faucherover 2 years ago

I am having the same issue, please advise when this is addressed and how to fix. wfaucher@allied-eng.com

Posted by Ashley Couronover 2 years ago

Hello,

Thank you for reaching out. Our software team is aware of this issue and is currently working to resolve the issue. The current workaround for this issue is to use the "Import Factored Loads from Spreadsheet" option within the software. We apologize for the inconvenience.

Regards,
Ashley