Update quantity
Please note, the order volume has been updated. This is due to package and minimum order quantities.
Please note, the order volume has been updated to. This is due to package and minimum order quantities.
Please note, the order volume has been updated. This is due to package and minimum order quantities.
Please note, the order volume has been updated to. This is due to package and minimum order quantities.
Please note, the order volume has been updated. This is due to package and minimum order quantities.
Please note, the order volume has been updated to. This is due to package and minimum order quantities.
Requesting a tool repair online is simple, fast and conveinent – allowing you to track the status of your repair along the way.
You can also submit a tool repair through the ON!Track mobile app, Hilti Store locations, or by calling customer service.
With Tool Fleet Management, all repair costs are covered, completed within three days, and delivered directly to your jobsite. Batteries, changers and spare parts are also included.
With Tool Fleet Management, you can request a loaner tool during the repair process to help reduce downtime and delay. With loaner tools, you don't need to have back up tools on stock.*
To request a loaner tool for a Fleet tool repair, simply select "Request loaner tool" during Step 1 of the repair process on Hilti Online.
*Some exclusions apply.
Repair Cost Limit is a Hilti service that can help provide cost predictability for customers by limiting repair costs of purchased tools to 33% of the cost of a new tool. This allows customers to better predict repair costs to help manage their bottom line.
To apply a Repair Cost Limit to a purchase tool:
Repair Cost Limit applies for tool repairs performed outside of our two-year warranty period. In these instances, if you request a tool repair, you can expect to spend no more than 33% of the cost of a new tool equivalent.
We offer two ways to return a tool for repair. You can choose to drop off the tool yourself, or have the tool picked up from a commercial office or warehouse location.
We know you work on tight deadlines, and with tool repair pick-up, we can help provide an easier repair process. Avoid driving around or waiting in lines by scheduling a repair pick-up from your office, warehouse or jobsite for as early as the next business day.
If you select to have the repair picked up, a shipping label will be provided by the carrier. If you chose to drop off the tool, a shipping label will be sent by email and can be used to ship the tools.
Carefully follow all packing instructions when shipping one of our tools. Improper handling can result in delayed shipments or UPS fines. If you have the tool kit box available, you can ship directly in the kit box without the need for additional packaging materials, as long as there are no batteries in the kit box.
To remain in compliance with the United States Department of Transportation (DOT), Lithium-ion batteries that are greater than 300 watt-hours (Wh) must only be shipped by persons who are trained, equipped, and designated as HazMat shippers.
Learn more about battery compliance regulations
Download shipping label instructions
Limited Quantity Products - Booster, Gas Canisters
Once the tool is packaged:
Gas saws cannot be shipped in the air without special approval. When shipped ground (i.e. parcel, LTL, or courier), you must do the following:
When gas tank is dry, shipping gas saws requires no special labeling or documentation.
The waste container of the vacuum may or may not contain hazardous materials and must be removed as a precaution to avoid any hazardous goods shipping.
When the waste container is removed from the vacuum, shipping requires no special labeling or documentation.
DOT regulations require the proper label be placed on the outside of the box when shipping Lithium-ion batteries no greater than 300 watt-hours. Due to strict hazmat requirements in the US, no battery 6 ah or above may be shipped by any person other than a Distribution Center or Hilti Tool Service Center representative.
If you need a battery warranty replacement, please call Hilti Customer Service at 1-800-879-8000. Our customer service team will help you diagnose and replace your in-service battery or charger within our standard 1-3 business days delivery window, no need to visit a Hilti Store or wait for a diagnostic check in our Repair Centers. A new battery or charger will be shipped to you and the old unit must be returned to Hilti within 30 days to avoid a non-collection fee.
Learn more about battery compliance regulations
Instructions for shipping ground-only, air-restricted packages.
By submitting a tool repair request on Hilti Online, you'll be able to track the progress of the repair online, anytime, anywhere.
To track the status of your tool repair:
If you have any questions please contact us and refer to your service number.
Fast Tool Exchange can help reduce downtime by replacing small repairable products and non-repairable items, such as batteries and chargers, within 1-2 business days. Fast Tool Exchanges are available during a two-year warranty or on Fleet and can be requested by visiting a Hilti Store or calling Customer service.
To complete a Fast Tool Exchange by calling Customer Service
To complete a Fast Tool Exchange in a Hilti Store
If a repair request is submitted for a tool that is reaching the end of its life or has undergone the maximum number of recommended repairs, our team will offer an immediate trade in. This complementary service enables customers to proactively make informed decisions about whether to repair or replace their tools. All Hilti tools are eligible with no sign up or service agreement.
If your tool meets the minimum requirements, our team will reach out with a trade-in offer after your repair request is submitted.
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Our executive will call you back shortly
An e-mail has been sent to our Customer Service team for follow-up. You will receive a copy of your request for your records.
To see account specific prices and content, please choose the appropriate account.
Hilti = registered trademark of Hilti Corporation, 9494 Schaan, Liechtenstein © 2009-2016, Right of technical and programme changes reserved, S.E. & O
Our executive will call you back shortly
An e-mail has been sent to our Customer Service team for follow-up. You will receive a copy of your request for your records.