Worker repairing tools


We make the process to schedule a repair as simple and convenient for you as possible

Sending in a repair or getting an exchange for your battery or charger can take precious time away from your business. 
Our faster repair solutions include complimentary, next business day UPS pick-up for tool repair as well as over-the-phone battery and charger warranty exchange.

Continue requesting repairs with online options

Customers can request repairs through their Hilti online account or by live chatting with us.

three men fix tools in a Hilti repair center

Set up your online account

In order to use online tool repair services and Hilti Connect, you need to have an online login. Chat with us online and we can link your email address to your Hilti account for simplified tool management.

Don't have a login yet? Chat with us.
a man works on a gas saw in a Hilti repair center

Hilti Online

Enjoy access to your company's tool history whenever you need it — keeping service requests simple and your project running smoothly.

Login to request a tool repair Chat with us online Trigger a repair through the ON!Track App Don't see a tool on your list?

Mailing tools for repair

Carefully follow all packing instructions when shipping one of our tools. Improper handling can result in delayed shipments or UPS fines. If you have the tool kit box available, you can ship directly in the kit box without the need for additional packaging materials, as long as there are no batteries in the kit box.

To remain in compliance with the United States Department of Transportation (DOT), Lithium-ion batteries that are greater than 300 watt-hours (Wh) must only be shipped by persons who are trained, equipped, and designated as HazMat shippers. 

Learn more about battery compliance regulations.

Limited Quantity Products - Booster, Gas Canisters

1. Before placing the UPS label on the box, double check no diamond label marking or other hazard-identifying labels are visible.

2. If a diamond label is on the box, remove or cover up the label unless specifically instructed otherwise. In this case, we’ll provide a label.

Once the tool is packaged:

  • Drop it with UPS, stop by your local Hilti store, use our ON! Track app to schedule a pickup or contact customer service to schedule a dedicated carrier pickup.
  • Once the Tool Service Center receives your tool, Hilti will repair it same day and return the repaired tool to you within 24 hours

Tools requiring special handling

Gas Saws

Gas saws cannot be shipped in the air without special approval. When shipped ground (i.e. parcel, LTL, or courier), you must do the following:

  1. Check gas tank for liquid.
  2. Drain all gas.
  3. Purge fumes until tank is dry.
  4. Replace gas cap and tighten securely.
  5. Place saw in a plastic bag and seal.
  6. Place bagged saw in a sturdy box.
  7. Provide plenty of packaging material.

When gas tank is dry, shipping gas saws requires no special labeling or documentation.


The waste container of the vacuum may or may not contain hazardous materials and must be removed as a precaution to avoid any hazardous goods shipping.

  1. Remove the bottom waste container from the vacuum.
  2. Enclose vacuum head in a plastic or trash bag.
  3. Place plastic bag in a sturdy box.
  4. Provide plenty of packaging material.

When the waste container is removed from the vacuum, shipping requires no special labeling or documentation.


DOT regulations require the proper label be placed on the outside of the box when shipping Lithium-ion batteries no greater than 300 watt-hours. Due to strict hazmat requirements in the US, no battery 6 ah or above may be shipped by any person other than a Distribution Center or Hilti Tool Service Center representative. 

If you need a battery warranty replacement, please call Hilti Customer Service at 1-800-879-8000. Our customer service team will help you diagnose and replace your in-service battery or charger within our standard 1-3 business days delivery window, no need to visit a Hilti Store or wait for a diagnostic check in our Repair Centers. A new battery or charger will be shipped to you and the old unit must be returned to Hilti within 30 days to avoid a non-collection fee. 

Learn more about battery compliance regulations.

Instructions for shipping ground-only, air-restricted packages.
  1. Always pack battery in a strong and sturdy box.
  2. When shipping battery inside tool kit box, ensure kit box is placed inside another cardboard box.
  3. Total weight of the box cannot exceed 65 pounds.
  4. Cut the label below and tape near the UPS label with clear tape.
  5. Shipment may only be sent via ground services.
  6. Use UN3480 label for individual batteries by themselves.
  7. Use UN3481 if the battery is either contained in equipment or packed with equipment (internal in a laser or packed in a case with a tool not attached).

No exceptions made for tools requiring special handling.

Hilti adjusted tool repair processes as part of COVID-19 safety measures