Tool Repair Made Easier

Faster repairs at no or minimal cost without hassle or delays

Our faster repair solutions include complimentary, next business day UPS pick-up for tool repair as well as over-the-phone battery and charger warranty exchange.

By submitting your repair through Hilti Online or our mobile app, you can follow the status of your repair through every step in the process.

Submit a repair online September 18 to November 18, 2023 and receive a promo code for $100 off your next online purchase of $200 or more.*

Start a repair request online

Making tool repair easier for you

One Day Turnaround

We guarantee your repair will be in and out of the repair center in one day to help you avoid project delays or excessive administration and tool replacement costs.

Repair Pickup

Experience a faster and easier repair process with our repair pick-up service. Simply schedule a pickup for as early as the next business day from your office or warehouse location.

Fast Tool Exchange

Minimize downtime by replacing eligible Fleet or in-Warranty items such as batteries, chargers, select power tools and accessories at a Hilti Store location or through Customer Service. Some limitations apply.

Repair Cost Limit

To help provide cost predictability, Hilti provides a Repair Cost Limit of purchased tools to 33% of the cost of a new tool.

Etape du processus de réparation chez Hilti

Tracking repairs online just got easier

For a limited time: submit a tool repair online and save

Our new digital repair tracker provides real-time updates throughout the process of your repair. This increased visibility helps ensure you stay informed about the status and location of your tool(s) from arrival at the Tool Service Center to repair completion.

From September 18, 2023 through November 18, 2023, try tool repair online and receive a promo code for $100 off your next online purchase of $200 or more.*

Start a repair request online

Other ways to submit a tool repair

ON!Track App

Download the ON!Track mobile app to submit a tool repair in just a few clicks – even if you're not an ON!Track customer.

Download the ON!Track app

Hilti Stores

Visit one of our Hilti Store locations to drop a tool off for repair.

Find a Hilti Store

Customer Service

Start a Live Chat or send a message to a Customer Service representative.

Have more questions about Hilti tool repairs?

Visit our online Help Center to get the answers you need more quickly.

Tool Repair Help Center

^{*Terms and conditions. This promo code is only valid for $100 off eligible Hilti purchases of $200 or more, must be purchased on Hilti Online and redeemed by 1/19/2024 11:59:59 PM. Repair sales orders, services, and software are excluded. This code can only be redeemed online and once per customer account whether the full value is consumed or not. Purchase amount does not include tax and shipping. May not be combined with any other offer. This promo code is non-transferable. This code has no cash value and cannot be redeemed for cash or applied to an outstanding balance on your account. Offer void where prohibited or restricted by law, regulation, or customer rules and only available while supplies last. Government accounts may participate if their procurement rules allow. Hilti may cancel offers at any time without notice. Contact your Hilti representative for details.}