Update quantity
Please note, the order volume has been updated. This is due to package and minimum order quantities.
Please note, the order volume has been updated to. This is due to package and minimum order quantities.
Please note, the order volume has been updated. This is due to package and minimum order quantities.
Please note, the order volume has been updated to. This is due to package and minimum order quantities.
Please note, the order volume has been updated. This is due to package and minimum order quantities.
Please note, the order volume has been updated to. This is due to package and minimum order quantities.
Customers can request repairs through their Hilti online account or by live chatting with us.
In order to use online tool repair services and Hilti Connect, you need to have an online login. Chat with us online and we can link your email address to your Hilti account for simplified tool management.
Don't have a login yet? Chat with us.Enjoy access to your company's tool history whenever you need it — keeping service requests simple and your project running smoothly.
Login to request a tool repair Chat with us online Trigger a repair through the ON!Track App Don't see a tool on your list?Carefully follow all packing instructions when shipping one of our tools. Improper handling can result in delayed shipments or UPS fines. If you have the tool kit box available, you can ship directly in the kit box without the need for additional packaging materials, as long as there are no batteries in the kit box.
To remain in compliance with the United States Department of Transportation (DOT), Lithium-ion batteries that are greater than 300 watt-hours (Wh) must only be shipped by persons who are trained, equipped, and designated as HazMat shippers.
Learn more about battery compliance regulations.
Limited Quantity Products - Booster, Gas Canisters
1. Before placing the UPS label on the box, double check no diamond label marking or other hazard-identifying labels are visible.
2. If a diamond label is on the box, remove or cover up the label unless specifically instructed otherwise. In this case, we’ll provide a label.
Once the tool is packaged:
Gas saws cannot be shipped in the air without special approval. When shipped ground (i.e. parcel, LTL, or courier), you must do the following:
When gas tank is dry, shipping gas saws requires no special labeling or documentation.
The waste container of the vacuum may or may not contain hazardous materials and must be removed as a precaution to avoid any hazardous goods shipping.
When the waste container is removed from the vacuum, shipping requires no special labeling or documentation.
DOT regulations require the proper label be placed on the outside of the box when shipping Lithium-ion batteries no greater than 300 watt-hours. Due to strict hazmat requirements in the US, no battery 6 ah or above may be shipped by any person other than a Distribution Center or Hilti Tool Service Center representative.
If you need a battery warranty replacement, please call Hilti Customer Service at 1-800-879-8000. Our customer service team will help you diagnose and replace your in-service battery or charger within our standard 1-3 business days delivery window, no need to visit a Hilti Store or wait for a diagnostic check in our Repair Centers. A new battery or charger will be shipped to you and the old unit must be returned to Hilti within 30 days to avoid a non-collection fee.
No exceptions made for tools requiring special handling.
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An e-mail has been sent to our Customer Service team for follow-up. You will receive a copy of your request for your records.
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Hilti = registered trademark of Hilti Corporation, 9494 Schaan, Liechtenstein © 2009-2016, Right of technical and programme changes reserved, S.E. & O
Our executive will call you back shortly
An e-mail has been sent to our Customer Service team for follow-up. You will receive a copy of your request for your records.