Legal

Please read this Access Agreement before accessing the Hilti Web site. This agreement governs your access to and use of the Web site. Entering the site indicates your acceptance of this agreement, and you agree to be bound by this.

1. DISCLAIMER 

The information provided on this Web site is subject to change without notice. Hilti strives to keep the information helpful and accurate, but because of the potential for errors in the storage and transmission of information, the Company does not warrant the accuracy of the information you receive. 

ALL MATERIALS POSTED ON THIS SITE ARE "AS IS" AND WITHOUT WARRANTIES EXPRESS OR IMPLIED. HILTI DISCLAIMS ALL WARRANTIES INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HILTI DOES NOT WARRANT THAT FUNCTIONS CONTAINED ON THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HILTI DOES NOT WARRANT OR REPRESENT THE USE OF THE MATERIALS ON THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

2. ACCESS AND INFORMATION

Your access is limited to viewing Hilti information solely for legitimate business purposes. Any access or attempt to access other Hilti computer systems or other information contained on Hilti systems for any reason is prohibited. You agree not to use any information contained on this Web site for other than legitimate business purposes.

3. TRADEMARKS, COPYRIGHT

This Web site contains the Hilti trademark and service marks. All rights in the intellectual property contained in this Web site including copyright, trademarks, trade secret and patent rights are reserved. Access to this Web site does not constitute a right to copy or use any of the intellectual property of Hilti. All materials contained on this Web site are subject to the ownership rights of Hilti. Permission is not granted to print, copy, reproduce, distribute, transmit, upload, download, store, alter, modify, or display the materials, except that as to documents contained in the "Download Documents" section of the Technical Center, a non-exclusive, non-transferrable license is hereby granted to download and utilize such document(s) for the sole and exclusive purpose of specifying or purchasing the relevant Hilti product(s), such license being revokeable by Hilti with or without cause at its sole option and discretion and without prior notice.

4. COMMUNICATIONS 

All information communicated to Hilti through this Web site will forever be the property of Hilti. Unless specifically agreed in advance, Hilti will not be required to hold this information as confidential and will have exclusive ownership of the information without compensation of any kind to the individual making the communication.

5. USER IDENTIFICATION AND PASSWORD PROTECTION 

Hilti user identification and passwords shall be maintained as personal and confidential. Customer is responsible for providing accurate information and personal data for the purposes of the Customer Account (full name, title, function, professional contact data such as company, address, phone, e-mail). Customer has obtained appropriate rights and permissions from any employees / users where applicable. Customer is responsible for managing such rights and permissions of its employees or users on the applicable applications. Transferring or sharing assigned user identification and password information is strictly prohibited. Any violation of this prohibition shall result in immediate termination of access to the Hilti Web site as well as liability to Hilti for all damages resulting from such breach. It is your sole responsibility to protect the activating password from unauthorized use. You will be responsible for any changes to your User identification and password.

6. STANDARD TRANSACTIONS

You acknowledge and agree that when you purchase Hilti products or services through this Web site Hilti's standard terms and conditions apply to all transactions. 

7. CUSTOMER RESPONSIBILITY

YOU ASSUME ALL RESPONSIBILITIES AND OBLIGATIONS WITH RESPECT TO THE SELECTION OF HILTI TO ACHIEVE INTENDED RESULTS. YOU ASSUME ALL RESPONSIBILITIES AND OBLIGATIONS WITH RESPECT TO ANY DECISIONS OR ADVICE MADE OR GIVEN AS A RESULT OF THE USE OF HILTI OR ANY CONTENT RETRIEVED THROUGH THIS WEB SITE, INCLUDING THOSE TO ANY THIRD PARTY, FOR THE CONTENT, ACCURACY, AND REVIEW OF SUCH RESULTS.HILTI IS NOT ENGAGED IN RENDERING ENGINEERING OR OTHER PROFESSIONAL SERVICES. IF ENGINEERING OR OTHER EXPERT ASSISTANCE IS REQUIRED, THE SERVICES OF A COMPETENT PROFESSIONAL PERSON SHOULD BE SOUGHT.

8. TAXES

Any prices contained on this Web site do not include sales, use, excise or similar taxes. You agree to pay any sales, use, excise or similar tax connected with your purchase of Hilti products, or to provide Hilti with tax exemption certificates acceptable to taxing authorities.

9. GENERAL

The laws of the State of Oklahoma, excluding the application of its conflicts of law rules, will govern this agreement. This agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. Either party may bring no action arising under this agreement more than one year after the cause of action has accrued. The exclusive jurisdiction for any action arising under this agreement shall be the Courts of Tulsa County, State of Oklahoma.

Terms and Conditions of Sales for off the shelf standard products and services purchased through Hilti Online, Field Personnel, Hilti Stores, Customer Service, other channels, or not specifically covered by other Terms and Conditions. 

View Terms and Conditions of Sales

Non-Standard Products and Services Terms and Conditions of Sales

Non-Standard Products and Services Terms and Conditions of Sales apply to non-standard products and services, including cutting, kitting, pre-assembly, engineering services, PMO services, special orders.

View Non-Standard Products and Services Terms and Conditions of Sales

Concrete Sensors Services

Concrete Sensors Services Terms apply to Hilti Concrete Sensors Services.

View Concrete Sensors Services Terms

Hilti Automatic Refill Terms and Conditions

Hilti Automatic Refill Terms and Conditions apply to the Hilti consumables management program.

View Hilti Automatic Refill Terms and Conditions

Hilti ON!Track Terms and Conditions

Hilti ON!Track Terms and Conditions apply to Hilti ON!Track services.

View Hilti ON!Track Terms and Conditions

Hilti SMART Logistics Subscription Service Terms and Conditions

Hilti SMART Logistics Subscription Service Terms and Conditions apply to the Hilti SMART Logistics subscription program.

View Hilti SMART Logistics Subscription Service Terms and Conditions

Jaibot System Terms and Conditions

Jaibot System Terms and Conditions apply to the use of Hilti’s Jaibot System.

View Hilti Jaibot System Terms and Conditions

Hilti Measuring Software Terms and Conditions

Hilti Measuring Software Terms and Conditions apply to software ordered in the form of a purchase or in the form of a subscription.

View Hilti Measuring Software Terms and Conditions

Last Update: April 2021

1. When does this Privacy Statement apply?

This Privacy Statement for California Residents (or California “Consumers”) supplements the information contained in our Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (”consumers” or “you”) who use our Hilti services, websites and apps.

This California Privacy Statement does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include Hilti services, or other sites linked from our services nor to job applicants, current or former employees or independent contractors. This California Privacy Statement does not apply to personal data covered by sector-specific privacy laws.

We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and other California privacy laws.  Any terms defined in the CCPA have the same meaning when used in this notice.

2. What types of personal data do we collect, process and use?

Personal data that we collect, process and use in connection with the services, websites and apps includes not only information that we actively collect while you interact with us but also information that you provide to us via our customer service team, the Hilti stores and/or our sales team. We only process your personal data for business purposes.

In particular, we collected the following categories of personal information from Consumers for specific purposes within the last twelve (12) months:

3. Why and with whom do we share personal data?

The definitions below are as defined in article 1798.140 CCPA.

We may disclose your personal data to “Service Providers.”

We do not sell, trade or rent your personal data. 

4. What privacy choices do you have as a California Resident?

If you are a California resident, you may ask us to provide you with information regarding the processing of your personal data.

Your Consumer Rights are the following for personal data collected in the last twelve (12) months preceding your verifiable request’s receipt:

• Right to know: You may request that we disclose your personal data we have collected, used, shared and why we collected, used or shared such data.
• Right to Correct: You may request that we correct or update inaccurate personal data, for example when your situation has changed.
• Right to opt-out from marketing communications: You have the right to opt-out from further marketing communications. You can also change your privacy choices in the Preference Center in your Hilti account settings.
• Right to deletion: You may request that we delete your personal data we have collected.
• Right to access and portability: You may request  that we disclose your personal data in a portable and readily usable format that allows you to transmit such information to another entity. Such request can be made not more than twice in a 12-month period. 

Request response and format:

We will process and assess your request in a timely manner within 45 calendar days. Such deadline can be extended and exceptions apply by which we are exempted from fulfilling your request, as provided by CCPA. In the event a deadline needs to be extended or an exception is applicable, we will inform you in writing electronically on further details.

Exercising your Consumer Rights is free of charge unless your request is excessive, repetitive and/or manifestly unfounded. We will inform you of such decision where we believe it is the case and provide you with a cost estimation before proceeding with your request.

For more information on how you can directly change your privacy preferences or correct your personal information, please read our Privacy Policy.

5. What are your other rights as a Consumer?

As a California Resident, you have the Right not to be discriminated against for exercising any of the Consumer rights as provided by CCPA.

By exercising your Rights, we ensure you will not be:

• Denied goods or services,
• Charged different prices or rates,
  
• Provided a different level or quality of goods or services or,
  
• Suggested that you will receive a different price or rate or a different level of quality of goods and services
  

6. How can I exercise my Consumer Rights?

You can correct your personal data or change your privacy choices directly through your Hilti account as detailed in our Privacy Policy and exercise your rights by submitting your request through our California Consumer Privacy Form.

You can also contact us:

• Call our toll-free number: 1-800-879-8000 from Monday to Friday 8:00 am to 5:00 pm Central Time
• Write to us: Hilti North America – Corporate Legal Department - Data Protection Officer - 7250 Dallas Pkwy #1000, Plano, TX 75024. If you decide to write to us, please provide us with your full name, e-mail address and details of your request. 

Because Hilti products are intended for professional use, Prop 65 information is provided through Safety Data Sheets (SDS), for use in HazComm employee training. Refer to the SDS in the “Documents” section of each product page for product-specific SDS.  General SDS are listed below for products containing plastic (e.g., tool housing, plastic anchors…), stainless steel (e.g., SS anchors, SS strut…), or zinc (e.g., electroplated or HDG products, metal hit anchors…).

Download Safety Data Sheet (SDS)

•  PDF All plastic parts  [305.2 kB]
•  PDF HSL family  [296 kB]
•  PDF All stainless steel parts  [306.5 kB]
•  PDF All zinc-related parts  [306.9 kB]

In accordance with California’s Civil Code section 1714.43 (California Transparency in Supply Chains Act of 2010), Hilti, Inc. declares that it strives to maintain a culture of compliance with all applicable laws, rules and regulations, and the highest standard of ethics and business conduct with respect to human trafficking, slavery and forced labor of any kind, including child and prison labor. 

Business structure, operations and supply chains

Hilti, Inc. is part of the Hilti Group, which offers solutions for the professional construction industry – supplying products, system solutions, software, and services worldwide and employs around 30,000 persons in more than 120 countries. For more information about the group’s governance, organization, and leadership, please refer to our homepage.

Hilti Policies and values

As part of the international Hilti group of companies, Hilti, Inc. is vigilant to ensure our business and supply chains are free of slavery, operate with integrity and in line with Hilti’s corporate values and code of conduct. Since 2012 we have formally required each of our suppliers to commit to compliance with our Code of Conduct for Suppliers as well as Hilti´s Sustainable Sourcing Policy, which clearly sets out Hilti’s expectations and requirements.

In 2006 we joined the UN Global Compact and have promoted the principles and values set out herein ever since. We report on our progress by publishing our Sustainability Report.

Suppliers can expect Hilti to abide by and actively live by the core values set out in its Code of Conduct which is mandatory for all Hilti employees. Vice versa, Hilti expects suppliers to abide by all applicable national and international laws and regulations as well as by the requirements of the Code of Conduct for Suppliers. In addition, Hilti suppliers participate in external platform service providers assessment regarding sustainability, business ethics and human rights.

Risks of modern slavery in our operations and supply chains

We identified risks in electronic components and raw materials extractions and minerals. Hilti branded clothing production is included in the monitoring. The risk assessment was based on actual reports of Human rights violations of media, government and non-government agencies. The clothes production topic is addressed in collaboration with the internal procurement process and the supplier for such clothing globally. The later was also assessed by an external inspection and certification provider regarding the occupational safety and working conditions. Regarding the raw material extraction an in-scope material short-list was created and will be the starting point to address modern slavery and other relevant human rights and labour standard risks. In a first step, all direct suppliers have been required to provide insight in their supply chain based on a standard risk assessment. Sustainability assessments such as those of EcoVadis or Integrity Next are consulted, which are entered into a bonus malus system in our supplier rating. After evaluating our entire supplier portfolio, we plan to focus more on sustainability initiatives for individual material groups in a third step.

From the list you can see that we currently process the minerals tungsten and cobalt in our products, especially in the tips of our drills and chisels as well as to a much smaller extent in batteries. These elements are also contained in many machines in our plants. Now, there is no equivalent replacement for tungsten and cobalt for our purposes. However, our long-term goal is to replace conflict materials with less problematic substances. We are conducting a multi-year internal research project to replace cobalt with nickel or iron in the medium term.

Actions taken to address modern slavery risks: Due diligence processes and remediation processes

As described, we actively participate in international efforts aimed at improving ethical and social standards in business life.

We operate regular, standardized, and announced on-site audits as mentioned above. Moreover, our direct suppliers undergo the evaluation audit above before we enter a business partnership with them. If we become aware of a violation, we take appropriate steps and measures to assure supplier compliance, including remedial measures and maintain an anonymous grievance mechanism for third parties. Hilti will terminate the business relationship for violation of the Code of Conduct, where the supplier does not show the desire and will to improve the situation, or where there is not sufficient improvement after repeated violations.

Beside the third-party grievance mechanism, internal confidential reporting procedures are adopted and published for employees to report any violations of the Code of Conduct, within Hilti or our supplier network.

What Hilti expects of suppliers: 

•       To ensure healthy and safe working conditions 

•       To effectively prevent and control hazards and to ensure product safety 

•       To pay at least the legal minimum wage and to provide the overtime compensation specified under applicable laws and regulations 

What suppliers may not do: 

•       Make use of child or forced labour (according to ILO Conventions 138 and 182 as well as 29 and 105) 

•       Discriminate on the basis of ethnicity, nationality, sex, cultural background, race, age, disability, religious believes or sexual orientation 

•       Exceed the maximum legal working hours excessively and for long periods (according to ILO Conventions 1 and 30) 

•       Obstruct their workers’ rights to assembly, association and collective bargaining 

•       make use of any type of mental and/or physical forms of disciplinary action and engage in systematic harassment. 

Effectiveness of actions taken to address modern slavery

Sustainability assessments such as those of EcoVadis or IntegrityNext are consulted, which are entered into a bonus malus system in our supplier rating. A total of 80 audits were carried out at our suppliers in 2020. These direct supplier audits are repeated every three to five years and include working conditions and safety standards.

Training on modern slavery and trafficking  

Comprehensive and target-group oriented compliance training concepts ensure that we inform our employees about modern slavery as well as trafficking. On-site training courses serve both the general introduction to compliance issues and to deal with individual aspects in more depth and are attended by about 1,500 employees annually. All new general managers of a market organization are trained on compliance issues in their area of responsibility as part of comprehensive training for general managers immediately after taking office. Moreover, especially for direct suppliers in countries with less established sustainability practices and within material groups with substantial sustainability impact, we offer and provide training on social practices on a regular basis, thereby promoting positive social impact action.