California Privacy Statement

Last updated: April 2021

1. When does this Privacy Statement apply?

This Privacy Statement for California Residents (or California “Consumers”) supplements the information contained in our Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (”consumers” or “you”) who use our Hilti services, websites and apps.

This California Privacy Statement does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include Hilti services, or other sites linked from our services nor to job applicants, current or former employees or independent contractors. This California Privacy Statement does not apply to personal data covered by sector-specific privacy laws.

We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and other California privacy laws.  Any terms defined in the CCPA have the same meaning when used in this notice.

2. What types of personal data do we collect, process and use?

Personal data that we collect, process and use in connection with the services, websites and apps includes not only information that we actively collect while you interact with us but also information that you provide to us via our customer service team, the Hilti stores and/or our sales team. We only process your personal data for business purposes.

In particular, we collected the following categories of personal information from Consumers for specific purposes within the last twelve (12) months:

Purposes of the Processing

Type of Personal Data and Information on Cookies Used (if applicable)

To provide, maintain, protect and improve our services, websites and apps, to develop new ones, and to protect Hilti and our customers.

  • Login name and password (encrypted storage);
  • User profile information (i.e., first name, name, email address, phone number, address);
  • User preferences (e.g., preferred language settings);
  • IP address, operating system, browser type, browser version, browser configuration, name of internet service provider, and other types of computer and connection related information relevant to identifying your type of device, connecting to the services, websites and apps, enabling data exchange with you and your device, and ensuring a convenient use of the services, websites and apps;
  • If you use the mobile version of the services, websites and apps: information on the operating system of your mobile device, used services, websites and apps version, name of internet service provider, and other types of device and connection related information relevant to improve the mobile services, websites and apps, connecting to our servers, enabling and facilitating synchronization services and support for the mobile apps;
  • URL and IP address of the website from which you accessed, or were directed to our services, websites and apps, including date and time;
  • Subpages visited and functions used when using services, websites and apps, links followed from the services, websites and apps, including date and time;
  • The full Uniform Resource Locator (URL) click stream to, through and from the services, websites and apps, including date and time;
  • Search terms entered;
  • Consents and authorizations granted

To facilitate and process product and service orders placed on the services, websites and apps

  • Bank and accounting records of Companies
  • login name and password
  • Hilti account number
  • service requests and orders placed
  • shopping history, including open and completed transactions
  • search terms entered
  • services/products viewed or searched for on the website;
  • shopping cart and payment information
  • newsletter subscriptions, enrollment for promotions, use of special offers
  • consents, authorizations, etc. granted
  • survey answers, reviews, ratings and other types of feedback provided
  • content of any communication sent through our services, websites and apps, including any information posted in social communities on the website or otherwise shared with Hilti and/or other users, as well as chat messages and chat transcripts

 

Where applicable, to establish, execute or terminate contracts in connection with your use our services, trainings, websites and apps, such as orders placed via the Hilti Online Shop; Perform your order processing and delivery in relation with local carrier for logistics purposes; or establish, execute or terminate contract in regards with service agreements e.g. On!Track app;

 

Personal data contained in contracts, communications, and business letters

VAT records and Customs & Excise duty

For logistics and order delivery purposes:

  • Company data (e.g, delivery address, order number, invoice)

For the purpose of using services, trainings and the On!Track App:

  • Customer name and e-mail address,
  • geolocalisation data  including device position and device ID, picture (in their own right) (On!Track)
  • Storage or jobsite location data
  • Hilti ID
  • Professional telephone and emergency number
  • Connection data (IP addresses, events, logs)

 

To answer your questions and respond to the requests you make in connection with the provision of technical support or other customer services and Customer Chats (e.g, AskHilti)

  • Name and email address;
  • Information on the device used (browser type, IP-address and Java version)
  • Date and time of the chats;
  • Content of any communication sent through the chats (chat protocol) and AskHilti forum;
  • Hilti account number;
  • Hilti ID
  • Transcripts from online chats with our customer service

To make our website more user-friendly and to gain an insight into the usage behavior of visitors to our website and users of our apps and software, on a pseudonymous basis and across multiple devices, for advertising and market research purposes and to enable us to tailor website content to individual preferences

To perform analytics and conduct customer research, including general market research or surveying our customers' needs and opinions on specific issues, generating sales and traffic patterns, and to analyze advertising effectiveness, both on an anonymous basis (e.g., by aggregating data) or on an individual basis (if legally permissible);

  • Login name and password (encrypted storage);
  • User profile information (i.e., first name, name, email address, phone number, address);
  • User preferences (e.g., preferred language settings);
  • IP address, operating system, browser type, browser version, browser configuration, name of internet service provider, and other types of computer and connection related information relevant to identifying your type of device, connecting to the services, websites and apps, enabling data exchange with you and your device, and ensuring a convenient use of the services, websites and apps;
  • If you use the mobile version of the services, websites and apps: information on the operating system of your mobile device, used services, websites and apps version, name of internet service provider, and other types of device and connection related information relevant to improve the mobile services, websites and apps, connecting to our servers, enabling and facilitating synchronization services and support for the mobile apps;
  • URL and IP address of the website from which you accessed, or were directed to our services, websites and apps, including date and time;
  • Subpages visited and functions used when using services, websites and apps, links followed from the services, websites and apps, including date and time;
  • The full Uniform Resource Locator (URL) click stream to, through and from the services, websites and apps, including date and time;
  • Search terms entered;
  • Consents and authorizations granted

To enable you to use our services, websites and apps as a registered user

  • name, title and address
  • personal contact information (phone, email, fax, etc.)
  • login name and password
  • Hilti account number
  • service requests and orders placed
  • shopping history, including open and completed transactions
  • search terms entered
  • services/products viewed or searched for on the website;
  • shopping cart and payment information
  • newsletter subscriptions, enrollment for promotions, use of special offers
  • consents, authorizations, etc. granted
  • survey answers, reviews, ratings and other types of feedback provided
  • content of any communication sent through our services, websites and apps, including any information posted in social communities on the website or otherwise shared with Hilti and/or other users, as well as chat messages and chat transcripts

To prevent abusive or illegal use of our services, websites and apps Compliance with legal obligations, resolving disputes, and enforcement of our agreements; 

  • Name, title and address;
  • Personal contact information (phone, email, fax, etc.);
  • Name, address, department, contact information and other information in relation to a company that you represent (if any) and your function within this company;
  • Hilti account number;
  • VAT number;
  • Service requests and orders placed;
  • Shopping history, including open and completed transactions;
  • User profile information;
  • Shopping cart and payment information;
  • Information on software downloaded from the website;
  • Automatically log files for troubleshooting and security purposes (e.g. to fend off hacker attacks)
  • log for crash report, and in exceptional cases, such as when malfunctions, errors or security incidents have occurred, a manual analysis of the logs may be performed by us or by our authorized service providers
  • date and time of the request
  • name, URL and amount of data transferred for the requested file
  • report indicating that the retrieval was successful or the reason for its failure
  • type and version of the operating system of the requesting computer (if transmitted)
  • screen resolution and color depth (if transmitted)
  • type and version of the browser used (if transmitted)
  • language setting and plugins installed on the browser used (if transmitted)
  • cookies that uniquely identify your browser

 

Evaluation of your eligibility for certain types of offers, products or services

  • Name, title and address;
  • Personal contact information (phone, email, fax, etc.);
  • Name, address, department, contact information and other information in relation to a company that you represent (if any) and your function within this company;
  • Hilti account number;
  • VAT number;
  • Service requests and orders placed;
  • Shopping history, including open and completed transactions;
  • User profile information;
  • Confirmation of being either a private or a professional user;
  • Newsletter subscriptions, enrollment for promotions, use of special offers, etc.
  • Consents, authorizations, etc. granted;

To communicate with you on other matters (e.g., to send you reminders, technical notices, updates, security alerts, support and administrative messages or service bulletins);

  • Email address
  • Country
  • Language
  • Date of last contact
  • Mobile phone number
  • Hilti ID

To provide you with information about products and services that may be of interest to you performed through traditional mail, email, telephone, fax, newsletter, text/SMS, and MMS messaging, including periodic sending of promotional materials on products, services and promotions of Hilti specifically dedicated to you (direct marketing);

To administer surveys, competitions, prize draws, or other activities or events in which you have voluntarily taken part                       

  • Email address
  • Country
  • Language
  • Consent state with date
  • Date of last contact
  • Mobile phone number
  • Hilti ID

 

3. Why and with whom do we share personal data?

The definitions below are as defined in article 1798.140 CCPA.

We may disclose your personal data to “Service Providers.”

We do not sell, trade or rent your personal data. 

4. What privacy choices do you have as a California Resident?

If you are a California resident, you may ask us to provide you with information regarding the processing of your personal data.

Your Consumer Rights are the following for personal data collected in the last twelve (12) months preceding your verifiable request’s receipt:

  • Right to know: You may request that we disclose your personal data we have collected, used, shared and why we collected, used or shared such data.
  • Right to Correct: You may request that we correct or update inaccurate personal data, for example when your situation has changed.
  • Right to opt-out from marketing communications: You have the right to opt-out from further marketing communications. You can also change your privacy choices in the Preference Center in your Hilti account settings.
  • Right to deletion: You may request that we delete your personal data we have collected.
  • Right to access and portability: You may request  that we disclose your personal data in a portable and readily usable format that allows you to transmit such information to another entity. Such request can be made not more than twice in a 12-month period. 

Request response and format:

We will process and assess your request in a timely manner within 45 calendar days. Such deadline can be extended and exceptions apply by which we are exempted from fulfilling your request, as provided by CCPA. In the event a deadline needs to be extended or an exception is applicable, we will inform you in writing electronically on further details.

Exercising your Consumer Rights is free of charge unless your request is excessive, repetitive and/or manifestly unfounded. We will inform you of such decision where we believe it is the case and provide you with a cost estimation before proceeding with your request.

For more information on how you can directly change your privacy preferences or correct your personal information, please read our Privacy Policy.

5. What are your other rights as a Consumer?

As a California Resident, you have the Right not to be discriminated against for exercising any of the Consumer rights as provided by CCPA.

By exercising your Rights, we ensure you will not be:

  • Denied goods or services,
  • Charged different prices or rates,
  • Provided a different level or quality of goods or services or,
  • Suggested that you will receive a different price or rate or a different level of quality of goods and services

6. How can I exercise my Consumer Rights?

You can correct your personal data or change your privacy choices directly through your Hilti account as detailed in our Privacy Policy and exercise your rights by submitting your request through our California Consumer Privacy Form.

You can also contact us:

  • Call our toll-free number: 1-800-879-8000 from Monday to Friday 8:00 am to 5:00 pm Central Time
  • Send us an e-mail at: LegalandDataProtection.HNATeam@hilti.com
  •  Write to us: Hilti North America – Corporate Legal Department - Data Protection Officer - 7250 Dallas Pkwy #1000, Plano, TX 75024. If you decide to write to us, please provide us with your full name, e-mail address and details of your request

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