Login and registration
Click Get Started Now
Enter your work e-mail address
Create a password with the security requirements shown below
Verify country of residence, check box to accept terms & Conditions, click continue
Check your email for 6-digit code and enter to confirm your email address
For new accounts, follow the screen prompts and complete the form to set up your account
If you have an existing Hilti account, call customer service at 1-800-879-8000 to verify your email address is in our system and web authorized. This prevents creating a duplicate account.
Enter your email and the password you created.
Click Log In to go to dashboard.
We are happy to assist you if you continue to have issues logging in or are getting error messages.
Please send an email to hiltionlinequestions@hilti.com with your account number, your name, email address and any relevant screenshots of the error message or issue, if possible. We will get back to you in order to help troubleshoot the issue as soon as possible.
Click Forgot Password? under the Log In button.
Enter the email address associated with your account.
Check your inbox for instructions on creating a new password.
If you are unable to access your account after resetting the password, you may call customer service at 1-800-879-8000 for further assistance.
This most likely means a duplicate account was created, and your email isn’t syncing with your existing account.
To quickly resolve this issue, please send an email to hiltionlinequesitons@hilti.com with your account number, your name and email address.
Support for Subscription Portal
The Hilti Subscription Portal empowers customers to effortlessly manage their software and service subscriptions. For select software, it even allows self-service management of user access. The portal provides comprehensive details about your subscriptions, including subscription ID, purchase order number, next renewal date, license quantity, and more.
Find the subscription portal on Hilti Online:
Log into your Hilti Online account.
Click on the person icon next to your name in the top banner.
Select “Your Subscriptions” from the list of options.
A new screen will open displaying subscription details, including Hilti Smart and company-wide subscriptions.
(Please use the email and password chosen during the registration on Hilti local website and log-in on the Hilti website for the country you chose during your registration.)
After every subscription purchase, the Subscription Admin (who purchased the software) receives an email to activate the subscription. Only when your subscription is activated, you can utilize the software/service you ordered:
Access this email and click on the action button "Proceed to Accept the Agreement".
Please read the legal agreement and click on the button "Activate Subscription" in the contract.
Your subscription is activated, and you can directly start using the software.
Note: If you did not receive an email or can no longer find it, you can activate your subscription in the Subscription Portal. Your subscription is only available for activation for 90 days after your order request.
As an Admin, once you are in the Subscription Portal and know the specific subscription you would like to edit, click on the 3 dots menu on the right-hand side to find the following 2 options:
Manage users: Manage your software users & access
Manage Subscriptions: Manage your subscription in general
Transfer Subscription Admin rights to another Admin
Change purchase order number
Change payment method
Read legal software and service agreement
Cancel subscription for the next renewal
It is important that your subscription is activated to be able to manage it.
In the subscription portal you can upgrade or downgrade your subscription to another subscription type as well as modify the number of licenses. Please follow these steps:
Click on the three points next to the subscription you would like to change. Select Manage Subscription.
Click on “Change Subscription”
A pop-up screen will appear; select the type of subscription that you would like. An updated price calculation will appear on the screen to review; once reviewed, click “Continue” to move forward with the amendment.
Click ‘Finish’ to complete the request.
As an Admin go to Subscription Portal and log in with your email and password chosen during the registration on Hilti local website.
Select the subscription you would like to manage.
Click on "Manage subscription".
Then click on "Transfer Admin rights".
Change the Admin by selecting the person from the list shown in the pop-up or add a new person to the list.
The new Admin receives an email confirmation upon transfer and can access the transferred subscription on Subscription Portal.
As an Admin go to Subscription Portal and log in with your email and password chosen during the registration on Hilti local website.
Select the subscription you would like to manage.
Click on "Manage subscription".
To change the purchase order number, scroll down to the
Purchase details section and then click on the "Edit" button.
To see your invoices click on "View invoice" button at the very bottom bar.
As an Admin go to Subscription Portal and log in with your email and password chosen during the registration on Hilti local website.
Select the subscription you would like to manage.
Click on "Manage subscription".
To check the legal contract, go to the Software and Service Agreement section and read the agreement.
Search for PROFIS Engineering software product page by either using the search bar or the product menu on your Hilti local website.
Click on "Compare versions" tab.
By clicking on
"Compare versions" on the PROFIS Engineering product page, you can get to a tabular overview with information about the different license types.
In case you or your company has already purchased a subscription, you will see a label indicating which license type you or your company already has.
Go to our product page to check out PROFIS Engineering offers.
Click on start "30 days trial" button (try all premium features for free for 30 days).
After 30-days, you get a pop-up to decide if you would like to buy PROFIS Engineering Premium and keep utilizing our premium feature or choose to go for PROFIS Engineering Standard version with standard features for free.
Go to the PROFIS Engineering software product page by either using the search bar or the product menu on your Hilti local website.
Select the right license for your needs. For more product details check the license comparison page.
Add the product to the shopping cart and check-out.
You have ordered a PROFIS Engineering Premium subscription now.
Before using the software, make sure to activate the subscription.
As an Admin, go to your subscriptions.
Select the subscription by clicking on "Manage Users" in the 3 dots menu.
In the "Manage Users" tab and click on "Add user" button (you will be asked to give details like name, email etc. to add this user).
After you added this user, this user gets an invitation email to access the software.
This user can follow the link in the email and start using the software after registration with Hilti.
Access Subscription Portal
As an Admin, go to your subscriptions.
Select the subscription by clicking on "Manage users" in the 3 dots menu.
Click on "Add user" and select the option "Multiple users" in the pop-up window.
Download template and upload file
A CSV or XLSX template can be downloaded. This file must be filled out and needs to be uploaded back. For the upload, click on "Drop file here" and select the file that should be uploaded.
After the file is uploaded you see it on the screen, click on "Continue".
Verification and detail completion
The uploaded data is verified.
In the second tab called "Incomplete contacts" users with incomplete data are displayed. They can be edited by an "edit button" without uploading the file again, by entering the correct information and clicking on "Save". Complete this step for all incomplete contacts.
Error checks
If any duplicates were found a message is displayed at the bottom of the page. Please note that duplicates are removed and not processed.
When all the incomplete information has been updated the tab "Incomplete contacts" shows a 0.
Under the tab "Complete Contacts" a list with all complete contact information is displayed.
Final confirmation
By clicking on the button "Submit" the final step of the process "mass user upload" can be completed. It might take a few minutes an estimate of the remaining time is displayed.
Once the list of contacts is uploaded the message "Users were added successfully" is shown.
The full list of users is displayed under the "Manage Users" tab. The users have the status "invited" and will receive an email with a link to the software.
As an Admin, go to your subscriptions.
Select the subscription by clicking on "Manage users" in the 3 dots menu.
Select the user you would like to re-invite, click on the
3 dots and click "Re-send invite".
You can also "Filter" a specific email/name and/or "Select all" users you are willing to re-invite.
The user re-invited by the Admin gets invited to use the software via an email.
This user can access the software by following the link in the email received. If the user is not yet registered on Hilti local website, the user needs to create an email and password in the registration to use the software.
As an Admin, go to your subscriptions.
Select the subscription by clicking on "Manage users" in the 3 dots menu.
To remove a single user, open the 3 dots menu and click "Remove user".
To remove multiple user, click on "Remove user" at the bottom left of the page. Select the users you want to remove and confirm your selection.
As an Admin, access your subscriptions under the Subscription Portal.
Select the subscription or click on the 3 dots to select the action button "Manage users" tab.
Click on "Change Quantity" in the upper right corner and select the number of seats you want to have. (The current quantity you already have is displayed)
You can immediately increase your license quantity but can only decrease at the end of the term.
Choose the number of licenses you want to have and click on "Continue".
Your new increased license(s) will be immediately available for you.
In case you decrease the quantity of a running subscription, the change will only be effective end of the term.
Note: The change in the license quantity and the corresponding amount adjustment will be reflected in your upcoming invoice.
As an Admin, go to your subscriptions.
Select the subscription by clicking on "Manage subscription" in the 3 dots menu.
Click on "Change Subscription" on top right.
Select the changes you want to make (license type and/or license quantity).
Confirm your change.
Note: The change in the license type and/or quantity, along with the corresponding amount adjustment, will be reflected in your upcoming invoice.
As an Admin, go to your subscriptions.
Select the subscription by clicking on "Manage subscription" in the 3 dots menu.
At the bottom left click on "Cancel Subscription" and select the reason of cancelation for feedback reasons. Your subscription access will be terminated for the next term.
Note: Self-service cancellation of the subscription is only possible via the Subscription Portal within the period stated in your legal agreement. For further information or enquires please contact Customer Services.
Through the online subscription portal, you can:
Transfer admin rights of the subscription to another admin
Update purchase order information
Update the payment method of the subscription
Change the tier of the subscription
View coverage and service agreements
Cancel the subscription for the next renewal period
In the subscription portal you can upgrade or downgrade your subscription to another tier. Please follow these steps:
Click on the red arrow next to the subscription you would like to change.
Click on “Change Subscription”
A pop-up screen will appear; select the tier that you would like. An updated price calculation will appear on the screen to review; once reviewed, click “Continue” to move forward with the amendment.
Click ‘Finish’ to complete the request.
An amended agreement will be created for your acceptance. Once the amendment has been accepted, the new coverage will go into effect. Any residual sum from a previous contract will be credited automatically toward the new agreement.
In the subscription portal you can cancel your subscription before the next billing cycle begins. Please follow these steps:
Click on the red arrow next to the subscription you would like to cancel end of term.
Scroll to the bottom of the page and click on “Cancel Subscription Renewal”
A pop-up will appear to select your reason for cancelling, click “Continue”
Another screen will appear to review your decision and display the date the subscription will expire. If correct, click “Yes”
An email will be sent to the subscription admin informing on the change to the agreement and the subscription will not renew on the next billing cycle. Your company will continue to receive Hilti Smart benefits until the last day of the current billing cycle.
For immediate cancellation please contact Customer Service.
To view or update Purchase Order details:
Click on the red arrow next to the subscription you would like to update.
Scroll down to the page to the section titled Purchase Details. Click “Edit” to the right.
Enter the new purchase order details and click save. The new purchase order information will appear on your next billing cycle invoice.
To view or update your Payment method:
Click the red arrow next to the subscription you would like to update.
Scroll down the page to the section titled Payment Details. Click “Edit” to the right.
Enter the new payment method information and save. The new payment method will be used on your next renewal cycle.
Please contact customer service to update your billing cycle from monthly to annual (or vice versa)
In the subscription portal you can view your subscription agreement. Please follow these steps:
Click on the red arrow next to the subscription you would like to view.
At the bottom of the page your can find a section named “
Software and Service Agreement;” click “Read Software and Service Agreement.” A copy of the agreement will download.
Support for ordering
Log in to your Hilti account.
Add items to shopping cart by navigating through products, using the search box, or using the quick item number entry in the shopping cart.
Click "Check out" at the bottom right of screen.
Confirm billing address and enter purchase order number. If your company doesn’t use purchase orders, use a job name or other reference. If applicable, select "Change address" to make updates.
Enter credit card information or select invoice if you have a credit terms account.
Verify delivery address or select "Ship to a Hilti store".
Provide carrier instructions if applicable..
Select preferred shipping method, Saver, Standard, etc.
Review information, expected delivery date and product availability.
Click "Submit order".
A "Thank You" message displays and an order confirmation email is sent.
Order Pickup option can be used if items are in stock at your preferred Hilti Store or Distribution Center. Items will be ready for pickup in one hour. To get started with a pickup order:
Add items to the shopping cart and click “Check Availability” to see if your item is available at your preferred Hilti location.
If the product is available, click “Select a Hilti location for pickup” at the bottom left of the shopping cart screen.
Click “Change” to select a different location if necessary.
Continue to Checkout.
Verify expected Pickup contact or make changes as needed. Note: Pickup contact will need to provide ID.
Enter payment information and purchase order number, if applicable.
Review information in order summary screen.
Click "Submit order".
A "Thank You" message displays and an order confirmation email is sent.
Orders are ready for pickup in 1 hour (next business day if placed within 1 hour of closing)
Log in to your Hilti account.
Navigate to “Orders” link under Orders.
Orders can be filtered by order type, purchase, Fleet, repairs, tools on demand, etc.
Use advanced filters, top right, to further narrow search by ship to address, order status, creation date and more.
Use customize columns, top right, to select preferred list view.
Click the order number or 3 dots to the right to view order details, reorder, or request a copy of invoice.
You must have a Hilti account and be logged in to check out and use a promo code.
Promo codes can only be used on orders placed online.
Promo codes cannot be applied to Fleet, software or subscription orders.
Only one promo code is allowed per order.
Each promo code comes with its own set of qualification and usage rules - please review the details carefully to ensure your order meets the necessary requirements.
Log in to your Hilti account.
Add items to your shopping cart, which meet or exceed the promo code requirments before taxes and shipping.
Click check out at the bottom right of screen.
Confirm billing address and enter your purchase order number or a job reference. If your company doesn’t use purchase orders, use a job name or other reference.
Select payment method – Enter credit card information or select invoice if you have a credit terms account.
Verify delivery address or select ship to a Hilti store.
Provide carrier instructions if applicable.
Select preferred shipping method, Saver, Standard, etc.
Review information, expected delivery date and product availability.
On the right-hand side of the screen, find the “Promo Code” field, enter your code, and click “Apply”. A confirmation message will appear if applied successfully.
Click "Submit Order".
A "Thank You" message displays and an order confirmation email is sent.
Add items to your cart and click “Check Availability” to ensure items are in stock at your chosen location. Items must meet or exceed the promo code requirements before tax and shipping.
If the product is available, click “Select a Hilti location for pickup” at the bottom of the shopping cart page.
Click “Change” to select a different location if necessary.
Click “Continue to Checkout".
Confirm or update the pickup contact.
Note: Pickup contact must show valid ID.
Enter payment info and purchase order number or reference.
On the bottom right, enter the promo code and click the “+” icon to apply it. A confirmation message will appear if applied successfully.
Review information.
Click “Submit Order”.
A "Thank You" message displays and an order confirmation email is sent.
Orders are ready for pickup in 1 hour (next business day if placed within 1 hour of closing).
Once you've added the promo code, proceed to the Order Summary. At the bottom of the Order Summary page, you should see a line with the promo code and discount applied. Hit "Submit Order" to place your order.
Log in to your Hilti account.
Click on your name at the top of the browser window.
Select "Orders & shipment tracking" under Orders.
Select the order number of the order you wish to track.
Select the "Track Shipments" tab to view detailed order tracking information.
Log in to your Hilti account.
Click on your name at the top of the browser window.
Select "Orders & shipment tracking" under Orders.
Select the order number of the order you wish to track.
Select the "Track Shipments" tab to view detailed order tracking information.
If there are multiple shipments, the "Track Shipments" tab should reflect all shipments in the order.
Log in to your Hilti account.
Go to the orders list and select the order.
Go to track shipments tab and the resend delivery note link will be displayed after the order has shipped.
Log in to your Hilti account.
Add items to shopping cart by navigating through products, using the search box, or using the quick item number entry in the shopping cart.
Click create a quotation.
Select or add new shipping address using the “change/add” link if needed, or select ship to a store.
Verify delivery contact and use change/add link if needed.
Select preferred shipping method, Saver, Standard, Air priority etc. and click continue.
Enter purchase order number or if your company doesn’t use purchase orders, use a job name or other reference. Click continue.
Review information in quotation summary screen, expected delivery date and product availability. Note: Check availability options shown in previous screens may not be accurate.
Click submit quote. “Thank you for your quotation message” displays and a quote confirmation email is sent.
Log in to your Hilti account.
Navigate to “Quotes” link under My documents on the dashboard.
Click on the quote number you want o convert.
Check purchase order number and requested delivery date, changing if needed.
Click quick convert or convert with changes if you need to modify delivery address, delivery contact, or shipping method.
Click submit order. “Thank you for your order message” displays and an order confirmation email is sent.
There are several different ways to request a copy of an invoice:
Using Hilti Online (Recommended):
Log in to your Hilti account.
Go to Orders and tracking on the Account management dashboard.
Select box(es) next to the order/s needing invoice copies.Click request copy of invoice button, bottom right. Or click the 3 dots in the far-right column next to the order and select request copy of invoice.
Using PayCenter:
Log in to your Hilti account.
Click PayCenter under Orders on the Account management dashboard.
Click on the invoice number to view the invoice and then click the print or download icon. Invoices can also be located by typing the number into the top right search box if there is a long list.
Submitting a request:
From the home screen, click 3rd tab, Support and Downloads.
Under information, select Billing, Invoicing and Payment link.
Click request an invoice and fill out the online form.
Quickly add frequently purchased items to the shopping cart and place orders by creating a favorites list:
After logging in, click on your name at the top of the screen to open the account dashboard.
Select personal information tab and then go to either Personal or Company list in the Favorites column. NOTE: A personal list can only be viewed by the person that creates it, whereas a company list can be viewed by all contacts on the account.
Click the “Add List” button at the bottom of the screen and enter a list name, click confirm
Click on the 3 dots to the far right of the list name, view details
Add item numbers to the list using the quick item entry or use the “Add to favorites list” function on the product pages and Shopping Cart.
Click on list name to place an order. Check boxes next to items needed or select “All” then click “Add to Cart” and go to Cart to check out.
Tip: Use the 3 dots to the far right of the list name to rename, move between company list or personal list (My Favorites), or to delete a list.
More ways Hilti works for you
Dedicated account managers
Hilti account managers offer onsite expertise and solutions.
Hilti in‑store pickup
Order online and pick up at your local Hilti Store. It’s a quick way to get what you need.