Support for Subscription Portal

The Hilti Subscription Portal empowers customers to effortlessly manage their software and service subscriptions. For select software, it even allows self-service management of user access. The portal provides comprehensive details about your subscriptions, including subscription ID, purchase order number, next renewal date, license quantity, and more.

Find the subscription portal on Hilti Online:

1. Log into your Hilti Online account.
2. Click on the person icon next to your name in the top banner.
3. Select “Your Subscriptions” from the list of options.
4. A new screen will open displaying subscription details, including Hilti Smart and company-wide subscriptions.

(Please use the email and password chosen during the registration on Hilti local website and log-in on the Hilti website for the country you chose during your registration.)

After every subscription purchase, the Subscription Admin (who purchased the software) receives an email to activate the subscription. Only when your subscription is activated, you can utilize the software/service you ordered:

1. Access this email and click on the action button "Proceed to Accept the Agreement".​
2. Please read the legal agreement and click on the button "Activate Subscription" in the contract.
3. Your subscription is activated, and you can directly start using the software.​​

Note:​  If you did not receive an email or can no longer find it, you can activate your subscription in the Subscription Portal.​ Your subscription is only available for activation for 90 days after your order request.

• Manage users: Manage your software users & access ​
• Manage Subscriptions: Manage your subscription in general​
  - Transfer Subscription Admin rights to another Admin
  - Change purchase order number​
  - Change payment method​
  - Read legal software and service agreement ​
  - Cancel subscription for the next renewal​ ​

It is important that your subscription is activated to be able to manage it.

In the subscription portal you can upgrade or downgrade your subscription to another subscription type as well as modify the number of licenses.  Please follow these steps:

1. Click on the three points next to the subscription you would like to change. Select Manage Subscription.
2. Click on “Change Subscription”
3. A pop-up screen will appear; select the type of subscription that you would like.  An updated price calculation will appear on the screen to review; once reviewed, click “Continue” to move forward with the amendment.
4. Click ‘Finish’ to complete the request.

1. As an Admin go to Subscription Portal and log in with your email and password chosen during the registration on Hilti local website.​
2. Select the subscription you would like to manage.​
3. Click on "Manage subscription".
4. Then click on "Transfer Admin rights".​
5. Change the Admin by selecting the person from the list shown in the pop-up or add a new person to the list.​
6. The new Admin receives an email confirmation upon transfer and can access the transferred subscription on Subscription Portal.

1. As an Admin go to Subscription Portal  and log in with your email and password chosen during the registration on Hilti local website.
2. Select the subscription you would like to manage.​
3. Click on "Manage subscription".​
4. To change the purchase order number, scroll down to the Purchase details section and then click on the "Edit" button.
5. To see your invoices click on "View invoice" button at the very bottom bar.

1. As an Admin go to Subscription Portal  and log in with your email and password chosen during the registration on Hilti local website.
2. Select the subscription you would like to manage.​
3. Click on "Manage subscription".​
4. To check the legal contract, go to the Software and Service Agreement section and read the agreement.

1. Search for PROFIS Engineering software product page by either using the search bar or the product menu on your Hilti local website.
2. Click on "Compare versions" tab.
3. By clicking on "Compare versions" on the PROFIS Engineering product page, you can get to a tabular overview with information about the different license types. 
4. In case you or your company has already purchased a subscription, you will see a label indicating which license type you or your company already has.

1. Go to our product page to check out PROFIS Engineering offers.
2. Click on start "30 days trial" button (try all premium features for free for 30 days).
3. After 30-days, you get a pop-up to decide if you would like to buy PROFIS Engineering Premium and keep utilizing our premium feature or choose to go for PROFIS Engineering Standard version with standard features for free.

1. Go to the PROFIS Engineering software product page by either using the search bar or the product menu on your Hilti local website.
2. Select the right license for your needs. For more product details check the license comparison page.
3. Add the product to the shopping cart and check-out.
4. You have ordered a PROFIS Engineering Premium subscription now.
5. Before using the software, make sure to activate the subscription.

1. As an Admin, go to your subscriptions.
2. Select the subscription by clicking on "Manage Users" in the 3 dots menu.
3. In the "Manage Users" tab and click on "Add user" button (you will be asked to give details like name, email etc. to add this user).
4. After you added this user, this user gets an invitation email to access the software.
5. This user can follow the link in the email and start using the software after registration with Hilti.

Access Subscription Portal

• As an Admin, go to your subscriptions.
• Select the subscription by clicking on "Manage users" in the 3 dots menu.
• Click on "Add user" and select the option "Multiple users" in the pop-up window.

Download template and upload file

• A CSV or XLSX template can be downloaded. This file must be filled out and needs to be uploaded back. For the upload, click on "Drop file here" and select the file that should be uploaded.
• After the file is uploaded you see it on the screen, click on "Continue".
  

Verification and detail completion

• The uploaded data is verified.
• In the second tab called "Incomplete contacts" users with incomplete data are displayed. They can be edited by an "edit button" without uploading the file again, by entering the correct information and clicking on "Save". Complete this step for all incomplete contacts.

Error checks

• If any duplicates were found a message is displayed at the bottom of the page. Please note that duplicates are removed and not processed. 
• When all the incomplete information has been updated the tab "Incomplete contacts" shows a 0.
• Under the tab "Complete Contacts" a list with all complete contact information is displayed.

Final confirmation

• By clicking on the button "Submit" the final step of the process "mass user upload" can be completed. It might take a few minutes an estimate of the remaining time is displayed.
• Once the list of contacts is uploaded the message "Users were added successfully" is shown.
• The full list of users is displayed under the "Manage Users" tab. The users have the status "invited" and will receive an email with a link to the software.

1. As an Admin, go to your subscriptions.
2. Select the subscription by clicking on "Manage users" in the 3 dots menu.
3. Select the user you would like to re-invite, click on the 3 dots and click "Re-send invite".

You can also "Filter" a specific email/name and/or "Select all" users you are willing to re-invite.

• The user re-invited by the Admin gets invited to use the software via an email.
• This user can access the software by following the link in the email received. If the user is not yet registered on Hilti local website, the user needs to create an email and password in the registration to use the software.

1. As an Admin, go to your subscriptions.
2. Select the subscription by clicking on "Manage users" in the 3 dots menu.
3. To remove a single user, open the 3 dots menu and click "Remove user".
4. To remove multiple user, click on "Remove user" at the bottom left of the page. Select the users you want to remove and confirm your selection.

1. As an Admin, access your subscriptions under the Subscription Portal.
2. Select the subscription or click on the 3 dots to select the action button "Manage users" tab.
3. Click on "Change Quantity" in the upper right corner and select the number of seats you want to have. (The current quantity you already have is displayed)
4. You can immediately increase your license quantity but can only decrease at the end of the term.
5. Choose the number of licenses you want to have and click on "Continue".
6. Your new increased license(s) will be immediately available for you.
7. In case you decrease the quantity of a running subscription, the change will only be effective end of the term.

Note: The change in the license quantity and the corresponding amount adjustment will be reflected in your upcoming invoice.

1. As an Admin, go to your subscriptions.
2. Select the subscription by clicking on "Manage subscription" in the 3 dots menu.
3. Click on "Change Subscription" on top right.
4. Select the changes you want to make (license type and/or license quantity).
5. Confirm your change.

Note: The change in the license type and/or quantity, along with the corresponding amount adjustment, will be reflected in your upcoming invoice. 

1. As an Admin, go to your subscriptions.
2. Select the subscription by clicking on "Manage subscription" in the 3 dots menu.
3. At the bottom left click on "Cancel Subscription" and select the reason of cancelation for feedback reasons. Your subscription access will be terminated for the next term.

Note: Self-service cancellation of the subscription is only possible via the Subscription Portal within the period stated in your legal agreement. For further information or enquires please contact Customer Services.

Through the online subscription portal, you can:

• Transfer admin rights of the subscription to another admin
• Update purchase order information
• Update the payment method of the subscription
• Change the tier of the subscription
• View coverage and service agreements
• Cancel the subscription for the next renewal period

In the subscription portal you can upgrade or downgrade your subscription to another tier.  Please follow these steps:

1. Click on the red arrow next to the subscription you would like to change.
2. Click on “Change Subscription”
3. A pop-up screen will appear; select the tier that you would like.  An updated price calculation will appear on the screen to review; once reviewed, click “Continue” to move forward with the amendment.
4. Click ‘Finish’ to complete the request.
5. An amended agreement will be created for your acceptance.  Once the amendment has been accepted, the new coverage will go into effect.  Any residual sum from a previous contract will be credited automatically toward the new agreement.

In the subscription portal you can cancel your subscription before the next billing cycle begins.  Please follow these steps:

1. Click on the red arrow next to the subscription you would like to cancel end of term.
2. Scroll to the bottom of the page and click on “Cancel Subscription Renewal”
3. A pop-up will appear to select your reason for cancelling, click “Continue”
4. Another screen will appear to review your decision and display the date the subscription will expire.  If correct, click “Yes”
5. An email will be sent to the subscription admin informing on the change to the agreement and the subscription will not renew on the next billing cycle.  Your company will continue to receive Hilti Smart benefits until the last day of the current billing cycle.

For immediate cancellation please contact Customer Service.

1. Click on the red arrow next to the subscription you would like to update.
2. Scroll down to the page to the section titled Purchase Details. Click “Edit” to the right.
3. Enter the new purchase order details and click save.  The new purchase order information will appear on your next billing cycle invoice.

1. Click the red arrow next to the subscription you would like to update.
2. Scroll down the page to the section titled Payment Details.  Click “Edit” to the right.
3. Enter the new payment method information and save.  The new payment method will be used on your next renewal cycle.

Please contact customer service to update your billing cycle from monthly to annual (or vice versa).

In the subscription portal you can view your subscription agreement.  Please follow these steps:

1. Click on the red arrow next to the subscription you would like to view.
2. At the bottom of the page your can find a section named “Software and Service Agreement;” click “Read Software and Service Agreement.”  A copy of the agreement will download.