Services Description and Services Specific Terms of Hilti ON!Track

1. Services Description

1.1. The Services will be made available by Hilti to the Customer pursuant to the Software and Services Agreement and the respective Order Form (together referred to as the “Agreement”). The Service consists of (i) the Software and (ii) the Customer Support as described in the Agreement.

1.2. The Software consists of

1.2.1. Web application

a) Asset management
b) Inventory management
c) Asset tracking
d) Maintenance management
e) Health and safety management

1.2.2. Mobile application

a) Asset management
b) Inventory management
c) Asset tracking
d) Maintenance management
e) Health and safety management
f)  Barcode scanning
g) Background scanning

2. Services specific terms

2.1. Software Access

Service Provider shall provide access to the Services upon the completion of the Professional Implementation Services.

2.2. Authorized Users and Rights Granted. Authorized Users shall be Customer`s employees and Customer`s suppliers and/or customers.

2.3.  Extraction Period. Upon the end of the Term or Renewal Term (as applicable), Customer is responsible for extracting Customer Data beforehand. The Service provider will delete customer data [180] days thereafter. Customer data can no longer be recovered after this period.

3. Add-on Services

The following add-on services can be added if ordered:

a) Basic asset cost reports
b) Quantity items management 

4. System Requirements

To be able to implement, use and operate the Services, the Customer must ensure that Customer’s systems, networks and/or devices meet the following System Requirements:

 

Microsoft®
Internet
Explorer®

Microsoft®
Edge

Google
Chrome™

Mozilla®
Firefox®

Apple®
Safari®

ON!Track
Web application
via laptops
or desktops

IE 11+

40.x+

v26+

v57+

11.x+ (MAC OS only)

 

Compatible
OS

Compatible
browser

Minimum
network
speed/type

Minimum
data plan
*Depending
on usage

Minimum
RAM

Minimum
disk space
*Depending
on usage

ON!Track
Smartphone
application

Android 5.0.0
and above;
iOS 11.0.0
and above

N/A

3G and above

500 MB/month

2GB

200 MB

All system requirements are subject to change at the discretion of service provider due to changes in system setup, design and functionality. 

5. Usage Restrictions

When using the Services, the Customer must fully comply with the following Usage Restrictions and is solely responsible to implement the required mitigation steps using its best efforts to avoid any potential incorrect usage:

Any and all Assets shall be handled according to the principles, formulas and security regulations and in accordance with the manufacturer`s technical directions and operating, mounting and assembly instructions, etc., that must be strictly complied with. Any Assets shown in the Software are based on the data Customer puts in. Therefore, Customer bears the sole responsibility for the absence of errors, the completeness and the relevance of the data to be put in by Customer. Further, the data captured in the Software may not represent all data needed to assess the health / monitoring of an Asset. Therefore, Customer bears sole responsibility for monitoring the Asset`s (i) maintenance schedule, (ii) lifecycle management, and (iii) physical Asset inspection from time to time. The Software only serves as a monitoring assistance, but without any warranty or guarantee as to the absence of errors, the correctness or fitness for any intended purpose. Customer must take all necessary and reasonable steps to prevent or mitigate damage caused by the usage of the Services. For complex and sensitive Assets, the involvement of a professional expert for inspecting and maintaining the Assets according to the Asset`s applicable operational menu needs to be adhered to by the Customer and is highly recommend by the Service Provider.

7. Professional Services

7.1. On-Site Analysis

The On-Site Analysis Services are conducted by the Service Provider at the Customer premises. They may include the following activities:

  • Assessment of Customer status quo with respect to the tracking and management of construction Assets
  • Identification of improvement levers with respect to the tracking and management of construction Assets
  • Quantification of savings potential by implementing corresponding service module(s) from the Service Provider
  • Definition of implementation plan Hilti ON!Track

7.2. Software Setup

The Software Set up is conducted by the Service Provider outside the Customer premises. They may include the following activities:

  • Definition of data structure, e.g. for Asset categories and locations
  • Definition of user roles
  • Data export/import/entry support

7.3. Tagging and Implementation days

The Tagging and Implementation days are conducted by the Service Provider at the Customer premises. They may include the following activities:

  • Attachment of tags to customers assets
  • Adding of assets to the ON!Track Software

7.4. On-Site Training

The On-Site Training Services are conducted by the Service Provider at the Customer premises. They may include the following activities:

  • Introduction to the system and key definitions
  • Training on how to set up and use the web-based application
  • Training on how to set up and use the smartphone application
  • Training on how to use the Hardware if purchased from Service Provider
  • Process recommendations
  • Recommendation on how to tag different types of Assets

7.5. Online Training

The Online Training Services are conducted by the Service Provider via internet. They may include the following activities:

  • Introduction to the system and key definitions
  • Training on how to set up and use the web-based application
  • Training on how to set up and use the smartphone application

8. Non-Hilti Services

  • Firebase Cloud messaging 
  • Firebase Remote Config
  • Apple Push Notification service

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