Ship to a Pick-up Location

No more missed deliveries. No more wasted days.

Constantly on the go? That can make it hard to receive deliveries.  Our pick-up service is the solution for you.

Just call our Customer Service or place your order directly online.

Most of our products can be shipped to one of more than 8,000 carrier-contracted pick-up locations within 1-3 days.

How to ship to a pick-up location

Step 1: Order

Place your order via Customer Service or order directly online. During checkout, select the option to have your products shipped to one of our contracted-carrier pickup locations.

Step 2: Confirmation

You will receive confirmation that your order has been delivered from the pick-up location. 

Step 3: Pick up

Pick up your order by using your tracking number and showing a government-issued ID anytime the store is open.

Package Delivery Location Instructions

Details and Conditions

Location infromation

Carrier pickup locations:

  • More than 8,000 locations: UPS® shops and contracted locations
  • Purchase and fleet orders only, repairs will not be shipped to contracted-carrier pickup locations
  • Parcel delivery only: product restrictions based on dimensions and weight, e.g. channels (please ask our Customer Service Agent for more information)
  • $30 for the pick-up service if the order is placed through Customer Service and $10 if the order is placed on the Hilti website


Questions and Answers

How do I track a shipment to a pickup location?
Tracking information is available in the form of standard UPS® tracking information. You can also track via “View Account History” in the homepage.

How do I know that my order has been delivered and is ready for pickup?
The “Ship-To” contact will receive tracking information from UPS® if a valid email address is on file with Hilti. Confirmation of delivery to a Hilti Store will be provided by phone.

When can I pick up my order?
Typical delivery takes up to three days. Business hours will be displayed at checkout during “Ship to Pickup” selection and on the final confirmation page.

Who can pick up the order?
Only the person listed as the “Ship-To” contact is authorized to pick up the order. The pickup location will require a government-issued ID.

How long will the pickup location hold the order before returning it to Hilti?
The pickup location will hold the order for 5 calendar days. If the order is not retrieved by that time, the location will return the order to Hilti.

Why are no pickup locations suggested for my order?
If your order exceeds the weight limit for carrier-contracted pickup locations, or if it contains restricted items, only Hilti Stores will be suggested as pickup locations.

How is this different from Click & Collect?
Click & Collect is a service that allows you to place your order online and then collect it at your local Hilti Store. Your order will be filled directly from Hilti Store stock and is therefore limited to local stock availability. 

Find out more about Click & Collect here.