Quantity Updated
Please note, the order volume has been updated. This is due to package and minimum order quantities.
Please note, the order volume has been updated to. This is due to package and minimum order quantities.
Please note, the order volume has been updated. This is due to package and minimum order quantities.
Please note, the order volume has been updated to. This is due to package and minimum order quantities.
As part of COVID-19 safety measures, Hilti has revised repair processes while maintaining our one-day turnaround promise
Hilti wants to assure our customers we remain on the job so you can stay on yours. To help keep both our employees and yours safer, we have adjusted our tool repair processes for the immediate future.
Despite these temporary changes, Hilti maintains our same repair promise of one-day turnaround.
To lessen the chance for COVID-19 exposure, Hilti Stores and Account Managers are temporarily unable to receive, pickup, or process tool repairs.
If you have tools needing repair, call Hilti Customer Service at 1-800-879-8000 between 6 a.m. and 6 p.m. CDT, Monday – Friday with the following information:
Customers can request repairs using the Hilti Connect app or through their Hilti online account. You may also live chat with us.
In order to use online tool repair services and Hilti Connect, you need to have an online login. Chat with us online and we can link your email address to your Hilti account for simplified tool management.
Enjoy access to your company's tool history whenever you need it — keeping service requests simple and your project running smoothly.
Seamlessly process repairs for your tools from your smartphone with the Hilti Connect app.
Carefully follow all packing instructions when shipping one of our tools. Improper handling can result in delayed shipments or UPS fines. If you have the tool kit box available, you can ship directly in the kit box without the need for additional packaging materials, as long as there are no batteries in the kit box.
Limited Quantity Products - Booster, Gas Canisters
1. Before placing the UPS label on the box, double check no diamond label marking or other hazard-identifying labels are visible.
2. If a diamond label is on the box, remove or cover up the label unless specifically instructed otherwise. In this case, we’ll provide a label.
Once the tool is packaged:
Gas saws cannot be shipped in the air without special approval. When shipped ground (i.e. parcel, LTL, or courier), you must do the following:
When gas tank is dry, shipping gas saws requires no special labeling or documentation.
The waste container of the vacuum may or may not contain hazardous materials and must be removed as a precaution to avoid any hazardous goods shipping.
When the waste container is removed from the vacuum, shipping requires no special labeling or documentation.
DOT regulations require the proper label be placed on the outside of the box when shipping Lithium-ion batteries no greater than 300 watt-hours. Due to strict hazmat requirements in the US, no battery 6 ah or above may be shipped by any person other than a Distribution Center or Hilti Tool Service Center representative. If you need a battery warranty replacement, please call Hilti Customer Service at 1-800-879-8000. During the current situation, you will need to hold on to the broken battery and we will collect and recycle it when normal operations resume.
Instructions for shipping ground-only, air-restricted packages.
No exceptions made for tools requiring special handling.
Our executive will call you back shortly
An e-mail has been sent to our Customer Service team for follow-up. You will receive a copy of your request for your records.
To see account specific prices and content, please choose appropriate account.
Hilti = registered trademark of Hilti Corporation, 9494 Schaan, Liechtenstein © 2009-2016, Right of technical and programme changes reserved, S.E. & O
Our executive will call you back shortly
An e-mail has been sent to our Customer Service team for follow-up. You will receive a copy of your request for your records.