How do I track a shipment to a pickup location?
Tracking information is available in the form of standard UPS® tracking information. You can also track via “View Account History” in the homepage.
How do I know that my order has been delivered and is ready for pickup?
The “Ship-To” contact will receive tracking information from UPS® if a valid email address is on file with Hilti. Confirmation of delivery to a Hilti Store will be provided by phone.
When can I pick up my order?
Typical delivery takes up to three days. Business hours will be displayed at checkout during “Ship to Pickup” selection and on the final confirmation page.
Who can pick up the order?
Only the person listed as the “Ship-To” contact is authorized to pick up the order. The pickup location will require a government-issued ID.
How long will the pickup location hold the order before returning it to Hilti?
The pickup location will hold the order for 5 calendar days. If the order is not retrieved by that time, the location will return the order to Hilti.
Why are no pickup locations suggested for my order?
If your order exceeds the weight limit for carrier-contracted pickup locations, or if it contains restricted items, only Hilti Stores will be suggested as pickup locations.
How is this different from Click & Collect?
Click & Collect is a service that allows you to place your order online and then collect it at your local Hilti Store. Your order will be filled directly from Hilti Store stock and is therefore limited to local stock availability.
Find out more about Click & Collect here.
